Consumer Protection

Cbus chair Wayne Swan again apologises to the super fund's members over delays in death and disability payments that are now the subject of legal action by the corporate regulator.

Black Friday sales offer good deals, but retailers aren’t obliged to provide a refund for items that aren’t faulty.

The consumer watchdog alleges Webjet promoted cheap flights to people for years without including enough information about extra charges and fees.

Insurance customers who want to fight massive premium increases have few options for recourse, with the financial services watchdog refusing to take on some cases.

The Australian Energy Market Commission will crack down on 'concerning practices' by some energy providers amid the rollout of smart meters across the country.

The Victorian government will become the first state to force retirement village operators to sign up to a mandatory code of conduct as part of a crackdown on the sector that also includes more transparency on how fees are calculated.

Cryptocurrency devotees are riding the recent crypto wave fuelled by Donald Trump's re-election in the US. But Australian industry figures says businesses and consumers are being let down by a lack of regulation.

Household clean tech set-ups like solar and batteries can mean huge savings. But what's sitting behind the meter may become the most valuable asset as a new energy market emerges.

Strata managers are responsible for a building's finances and insurance, as well as making sure the body corporate complies with legislation.

Woolworths and Coles are emphasising the threat of Aldi — is it really a competitive force to be reckoned with? A supermarket inquiry will determine just that, among other competition concerns.

Just 18 days before Russell Wayne Hirst died of a cardiac event in November 2021, superannuation giant Cbus cancelled his insurance policy, leaving the beneficiary of his account in a year-long fight to have her claim approved.

The Victorian consumer watchdog alleges Spencer Porter, 25, accepted $1.3 million to build tiny homes but failed to supply them in a reasonable time.

The Privacy Commissioner finds Bunnings Warehouse interfered with the privacy of its customers by using facial recognition without consent in 63 of its stores over a three-year period.

The scandal threatening to engulf Australia's superannuation industry has spread to another major operator, Australian Ethical, which has apologised for taking almost a year to process a widow's application to access her dead husband's retirement savings.

The corporate regulator alleges NAB did not respond to 345 hardship applications within the legal time frame. NAB has apologised and says it's changed its approach.

An ABC investigation has found strata contracts promoted by a key industry body disproportionately favour managers over apartment owners, sparking calls for an urgent review to reform the agreements.

Flights in and out of Bali are resuming after volcanic eruptions clouded parts of Indonesia with dangerous ash clouds and forced Australian airlines to cancel trips.

While "master manipulators" are trawling social media to trick many young people into making bad decisions, Australia's peak consumer agency has some advice for those who have fallen victim.

Woolworths says it wants to roll out its smart shopping trolleys to more stores to help people budget their shops better. Smart carts overseas have helped increase the average customer spend by 6 per cent.

This year's Shonky Awards have been announced, with Facebook parent company Meta amongst the winners for its "inadequate action" against scams.